Paid for the $395 annual + service, because of the 5G UW which coverage map shows. Guess what only 4G and I'm not hidden away somewhere, I'm surrounded by businesses and residentials out in the open, the coverage map only shows 5G UW, 94954. Heres what I'm having problem with, the nice chat agent informed me that I can't downgrade to the regular service until the currant + service expires in a year meaning I just paid for something that's not available, she also made it clear that that's the rules sorry? The currant + annual service initiated today. I am not happy.
