Which step of the checkout are you at, the one to check if the device is compatible or the step for eSIM? Not sure about iPhone but android you should have a main IMEI number or IMEI 1 for pSIM and then if you are getting eSIM you want IMEI 2. Your phone needs to be unlocked in order to transfer or port to Visible. If you are still having issues you might want to contact customer by going to visible.com and click on the help tab then click the little blue box in the bottom right corner. You can chat as a guest. You can also get a hold of customer service by messaging them on one of their social media platforms, Facebook, X, Instagram, or on their support page on Reddit.
