I'm trying to activate my existing service on a new iPhone 16, but the app isn't working to do so.

[DeanKevin64]

Try uninstalling the app and reinstalling it and see if that works. If not contact customer service for help.

[GreenSub]

Have you tried the QR Code method?

https://www.visible.com/help/iphone-activation

[bobfinnie · Accepted solution]

Yes, I was finally able to talk to a live agent and chat and he sent me an email with the QR code. Problem solved – thanks for your response.