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yoyoln · ‎04-04-2023

I bought a iphone 13 pro last October，as of this January, I made my 3rd service payment but I didn't get my $150 virtual gift card. what do I need to do now.Thank you!

Anonymous · ‎04-04-2023

First check your account on a laptop or desktop to see if the credit is there. If not contact customer service.

Also, if you used a friends and family code when you joined I don't believe the offer for GF can be stacked with other discounts but I could be wrong. I have read where others have had the same problem and contacting customer service wouldn't say why. But you will need to contact them to find out.

RyanBlakeIT · ‎04-04-2023

@Anonymous - You're right, if you used the friends and family discount, you lose the $150 gift card.

But, like you said, never hurts to ask customer care via chat! 🙂

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

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I made my 3rd service payment but I didn't get my $150 virtual gift card

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.