I need to order a new SIM for the network upgrade. The robot chat hasn't been any help.

djdess
Novice

My SIM was never sent or was returned by the shipper. I need to get it reordered but cant seem to get a live person on the chat. 

4 REPLIES 4

angryuser58
Novice

Trying typing LIVE chat in the box after choosing help with something else a few times> good luck. I wasted 2 hours of my life on chat today. 

angryuser58
Novice

Type in I need a live agent. after choosing Help with something else a few times they will let you type it. Good luck. I am so frustrated. 

beav
Superuser
Superuser

Try reaching out to them via Twitter DM. I have had good luck with that.

 

 

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ChasFink
Novice

After asking a few questions of the robot chat yesterday afternoon - and getting some good and some bad answers -  I said something like "Can I speak to a human? I don't think you're understanding my questions?" A live chat person appeared almost immediately.