I ordered a new phone but have no record of buying the phone on email or Visible account. Please hel

mx500torid
Novice

Paid for phone thru Paypal on the 8th around noon. Usually I get an instant email that I ordered something. Not this time and Paypal shows it was paid on the 8th.

2 REPLIES 2

jwhitaker80
Intermediate

Might have to contact support, if you didn’t get a email to your inbox or junk folder. I’d recommend contacting them on Twitter or Facebook Messenger, as I’ve found they are more helpful there, in my opinion.

upstate-SC
Superuser
Superuser

Probably the transaction is incomplete and shall be refunded soon. If you can you can check the status of the transaction with Paypal too.

Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.