I thought i was going to get a free 15 day trial? Already charged for current month?

[gregz]

I saw advertisement by Visible for a 15 day free trial of the service? Signed up on Jan 6th (today is 9th) and have already been charged the monthly fee. What happened to the free trial promotion???

[DeanKevin64 · Accepted solution]

Did you happen to request a physical SIM card? If so Visible only does eSIM for the free trial. If it was eSIM it sounds like you requested a month service instead of the free trial. The free trial should not have asked for a credit card or any form of payment from my understanding. 

[gregz]

Thank you for the quick reply. I do see where it says that the free trial is for eSIM on the website, but going through the process of seeing if I would qualify, I don't recall getting that option to select/use that? 
I can't verify that at this time, as I only have one phone currently with Visible. I find it a little disconcerting this is not clearly defined in the process. 

I do appreciate you answering my question. 

[DeanKevin64]

You're welcome!

Yeah, Visible doesn't make a lot of things clear on there website without doing a little digging. To get the information for a lot of things is to check out the help section. On the trial page you would have needed to scroll down to the frequently asked question and most of it is explained. Not sure why Visible can't give that information on the main section. 

My pleasure to try and help others here. Just a customer myself and do like Visible for the price and what they offer. 

[Kb04090]

I asked about this and in addition to using an eSim (my phone can't) you have to take a generic phone number fron visible. You can port in your number once you know it's working and want to keep the account. I might actually take the generic ## to start the service so I don't have to cancel my current account until I know this will work.