Identity verification with login.gov

[user96]

Visible provides a great service, IMO.

I was trying to connect to my SSA account via login.gov.

Login.gov was unable to use my phone number to verify my identity.

I contacted CS and they stated that they do perform this service, because Visible is a prepaid service.

I've been told T-mobile prepaid does verify identities for their customers.

Is this reason just cost?

Not everyone has postpaid.

[DeanKevin64]

If you got a new number when you joined that could be an issue. I had this issue when I joined Visible 4 years ago my number couldn't be verified at Amazon and I think Capital One for my credit card I had, it took a quite a while, like months, before it would let me add it to both. I think this can also happen with a ported in number as well. You might want to try and contact customer support at SSA and see if they can fix this issue. Customer service at Visible is not all that knowledgeable, I consider them downright incompetent due to their lack of training.

[rjniles]

I log into SS with ID.me