10-06-2022 04:19 AM - edited 10-06-2022 05:26 AM
A new version of the Visible app appeared this morning. Installed. Version 4.2.0.
Deleted previous esim from Settings:Cellular:Visible
In app step through Switch Now
enter IMEI for your phone (on iPhone the IMEI can be found in Settings:General:About)
Continue with esim install
First up couldn't make a call.
calling in first said "user has not set up voice mail"
After a few mins it was working.
All done while waiting 40 mins in chat queue.
10-06-2022 04:22 AM
Thanks for the info. Android or iPhone?
10-06-2022 04:26 AM
10-06-2022 05:11 AM
10-06-2022 04:32 AM
iPhone. Updated to iOS 16.0.2
10-06-2022 05:02 AM - edited 10-06-2022 05:11 AM
I updated to the new version of the app that was released today, then I removed the old esim and got a new one from the app. after a few minutes i was able to receive calls.
10-06-2022 07:44 AM
Any suggestions for me? I have a physical SIM, not an eSIM. I updated the app and took the SIM out, turned the phone off, put the SIM back in, turned the phone back on, but still cannot receive calls. So aggravating!
10-06-2022 08:50 AM
Following, my phone doesn't support eSIM
10-06-2022 08:07 AM
I have same issue: cannot receive any calls since transferred my line on 10/3. I use a physical sim card (not esim) in my iPhone 13 now. Can I follow this step? Please help. Thank you very much
10-06-2022 08:19 AM
@capbrown50 @AY I can only guess because I don't have a physical SIM on this phone. Perhaps something along the lines of reinstalling the SIM and running through the activation process again from scratch? But because of the physical sim you may be tied in to having to rely on Visible Customer Support.
10-06-2022 09:03 AM
Worked for me. iPhone 13. Updated app, removed e-sim, re-provisioned e-sim in the Visible app, rebooted phone. Incoming calls now working.
10-06-2022 07:04 PM
Thank you! Just to be clear, you were able to keep your phone number going through this process? Deleting the esim makes me nervous.
10-11-2022 12:57 PM
Correct. Deleting an e-sim doesn't delete your number from the Visible network.