Tried to unlock my iPhone. First agent was interrupted for inactivity as he is talking to IT.
Second Andrew is very incompetent. He didn’t respond for 5 minutes.
Third Sai ended chat with the same inactivity reassign after I mentioned I spent 2 Hours on the chat and nothing get resolved!!!
Welcome to Visible!!!!!
You might want to try Facebook messenger, it is about as useless but at least you won't get disconnected. Last week I was trying to get an issue fixed which they didn't know how and Facebook got me a response to my initial message in less then 10 minutes. Bad thing is it took up to 10 minutes to get subsequent responses.