Is there activation today?

[Jenx]

I paid my bill then my service completely halted. I missed my payment deadline last night and they cut me off. I woke, realized and immediately paid.

nothing happened.

On the website it says thank you for paying your bill. It may take a few minutes to reactivate your service. Well that was like 12 hours ago. 

The website also says your bill is overdue. 

I figured the payment messed up so changed cards and tried again. I can’t try again. The payment screen never loads. I just get three bouncing dots. No option to do anything but watch three bouncing dots. 

I spent hours on chat with customer service and absolutely nothing has been done to fix the issue. 

I missed important work calls. My family can’t call me. Worse the message they get is that calls are restricted. So people think I’m blocking them!

Is anyone else having this issue? I’ve had nothing but trouble since the recent merger. Service coverage area dropped. I can’t use my phone around town. My family is complaining that the coverage area is suddenly bad. Now I can’t use my phone at all. It’s in sos mode. 

[tiffanyhill876]

Mine has been doing that for over a month now. I have talked with customer service too many times to count. They have had me download several eSIMs and sent me 2 different physical SIMs and I have factory reset my phone twice. I've had 2 different case #s through CS and I'm gonna have to call again because they have now sent me an email that says since they can't contact me they are closing the last case as well. 

Of course you can't contact me because my service sucks. When I started this service I brought my own phone (Galaxy s22 Ultra) and paid for the whole year. So in the middle of trying to not get hateful with them they told me that I couldn't get a refund so now I'm stuck with a service that doesn't work and they don't seem to care to fix it. Everytime I contact them they start by acting like it is my phone or something I did. Well no it's not my phone or anything I did, it worked just fine for several months then bang. I work for Door Dash and I have to have my phone or I can't work. So I haven't been able to work in over a month. But do they care.... NO.