Launching Today: Visible+ Pro!

[DD-VisibleMgr]

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. 

What is changing with the current Visible plans?

• Visible Plan: No change. Same features and services as before. $25/mo. or $275/yr.

• Visible+ Plan: Lower standard rate than before and now with Unlimited Premium data. $35/mo. or $375/yr.
• Visible+ Pro Plan: Our best and newest plan. Unlimited premium data and smartwatch included $45/mo or $450/yr.

What is Visible+ Pro? 

Visible+ Pro is the newest plan offered at Visible. For $45/month or $450/year (taxes and fees included), you can have unlimited premium data, a built-in smartwatch plan, our fastest mobile hotspot, up to 4k streaming, and 500 min/mo of international calling to 85+ countries and texting up to 200+ countries to keep you connected around the globe. 

Is there a breakdown of what features are available for which plan?

You can check out this help center article for a chart that defines exactly what is available for each plan.  

If I upgrade or downgrade my service, when will those changes take place?  

• If you are switching to a higher value plan, you will immediately see the changes to your plan. This includes switching from Visible base plan to Visible+ or Visible+ Pro, or Visible+ to Visible+ Pro. 
• You may have a payment due the day you step you plan up since the plan change happens the minute you switch. 
• If you are switching to a lower value plan, the changes will take place at the start of your next billing cycle. This includes switching from Visible+ Pro or Visible+ to Visible base, or Visible+ Pro to Visible+. 
• You can cancel your request before the end of your billing cycle to remain on your current plan. 

How do I switch plans? 

• Online - Sign into your account, and then go to the Overview section, select Service and Plans, then scroll down and select Upgrade Plan or Switch Plan. 

• Review the details and choose the corresponding monthly or annual plan option that you wish to switch to. Once your choices are made, click Lets Review and verify your plan selection. Payment will then be processed on your default payment method if your plan switch is immediate. Agree to the terms and conditions and then tap Submit Plan Change. Check your service, you should now have the features of your upgraded plan! If you downgraded, you will see those changes at the start of your next billing cycle.

• In App - Log into the app, then go to the Account section and select Service and Plans. 
• Review the details and choose the corresponding monthly or annual plan option that you wish to switch to. Once your choices are made, click Lets Review and verify your plan selection. Payment will then be processed on your default payment method if your plan switch is immediate. Agree to the terms and conditions and then tap Submit Plan Change. Check your service, you should now have the features of your upgraded plan! If you downgraded, you will see those changes at the start of your next billing cycle.

What Video streaming speed will be offered for each plan? 

• Visible base  - up to 480p SD
• Visible+ up to 1080p (when on 5G Ultra Wideband)
• Visible+ Pro - up to 4k (when on 5G Ultra Wideband)
• NOTE: 480p SD is the default setting, Visible+ and Visible+ Pro members will have to manually enable HD video streaming in the Visible app. HD video streaming is available inside the 5G Ultra Wideband, 5G, and 4G LTE coverage areas when using a capable device. For Visible+ Pro up to 1080p when on 5G or LTE. For Visible+ up to 720p when on 5G or LTE.  If you are outside of those coverage areas, video streaming will be up to 480p SD on all plans. 

What about Global Pass, any changes there? 

• Visible+ members will receive 1 complimentary day of Global Pass per month, and can bank a maximum of 12 passes/year on the Visible+ Monthly plan. Once you reach 12 passes, they will not continue to accrue. Visible+ Annual Plan members will receive all 12 complimentary passes at time of plan activation. Unused passes do not carry over to service plan renewals. 
• Visible+ Pro members will receive 2 complimentary days of Global Pass per month, and can bank a maximum of 12 passes/year on the Visible+ Pro Monthly Plan. Once you reach 12 passes, they will not continue to accrue. Visible+ Pro Annual Plan members will receive 24 complimentary passes at time of plan activation. Unused passes do not carry over to service plan renewals. 

I have more questions!

Our team is happy to help with any questions you might have! Feel free reach out to our care team via chat or social media. 

[justjohn]

Just curious: if someone would have signed up under the $35 Visible+ deal last month, what service would they continue getting?   Looks like the biggest changes are Smartwatch included and 2x versus 3x hotspot.   Would they get the old + features at $35/month, or need to pay $45 for Pro+ for the smartwatch support?

thank you

[DeanKevin64]

Not sure you will get a reply from that person but the plus plan has changed once before so if you signed up for Visible+ 2.0(current version is 3.0) you will be grandfathered in on that plan and nothing will change as long as your payments don't lapse. If you upgrade or downgrade plans you will lose that plan and can't go back to it since it no longer exists. You would retain the smart watch plan on that plan for as long as you remain on that plan. There are a number of customers that signed up when the plus plan(version 1) come out and are still on that plan over 2 years later.

One other thing that has been mentioned on Reddit is if you signed up last week with a promo code to get $10 off the plus plan you can upgrade to the pro plan and retain the promo code. If you do a lateral move to the new plus plan from my understanding it is considered a downgrade and you would not retain the promo code. So if the pro plan interests you then you can get it for the same price you are paying now. If I recall that promo had no end date other than the fact that Visible reserves the right to terminate it at anytime.