Log In - too many failed login attempts

[EIC2019]

I have recently tried logging into my visible account and i keep getting a failed login due to too many failed log in attempts even though no one has this account and i try to reset with my phone number but i never get my rest link has anyone had this issue and how can i get my rest link

[Dea11uvR]

If I were you, I'd contact customer service on chat. They probably have to unlock your account for you at this point. https://www.visible.com/help You'll see an icon in the bottom right-hand corner. That is the chat. Wait times can be long at times, so grab a cup of hot cocoa to sip on. But once you get on they are super helpful.

[Nancypttt]

I am having the same issue! This is getting old! 1) why won't my password work? 2) how can I reset if they won't send the correct link? 3) It asks for an email instead of a user name?

[VisiblyPresent]

With Visible, your email address that you signed up for service with is your account user name. Your user name here in this community is unrelated to your Visible account.