โ12-14-2024 07:12 PM
I misplaced my phone while shopping today and set out to buy a replacement phone once I got home. I'm being blocked from completing my purchased by a forced 2FA prompt. When I was able to get to Support, the bot put me in a loop that I can't get out of toward actual assistance with my purchase.
Solved! Go to Solution.
โ12-15-2024 03:43 AM
โ12-15-2024 03:43 AM
Repeatedly type "live agent" to the bot.
โ12-20-2024 11:45 AM - edited โ12-20-2024 03:13 PM
Got to a Live Agent, as the solution instructed, thanks. After verifying thru email and multiple prompted retries, I was able to order a replacement.
They sent phone without Sim. Now, working to get the Sim overnight shipped fast enough to pick up tomorrow. Otherwise Fedex will deliver on a weekday, while I'm out of town.
When I activate the new Sim card, the lost Sim will automatically fall off my account.
I explicitly and repeatedly told them that I lost my phone and needed a replacement phone with a sim. No idea what madness they were scripted to say to make me concerned they weren't getting it but sure enough they sent me my non-esim device alone. So, good luck trying to solve in one go.
Shipping Update: They went with UPS and the tracking no. begins with 1Z so I won't get my hands on it tomorrow.