Multiple Errors Porting In App

maxwellbarton
Novice

Multiple errors activating and porting. Service still active for number I'm trying to port in. Been waiting on Chat for 2 hours and still number 14 in line. Not happy with this so far, might stick with Verizon if there is not a quick solution. My service works, so It doesn't make sense that it's showing I have an eSIM order in progress. Seems like it would be complete if it's working. 

 

Error #1 in website on PC: You have an eSIM order in progress. Please resume your order on Visible's app or contact Care for help.

 

Error #2 on app when trying to port number from old carrier. "Oops. An error occurred. Please try again later"

2 REPLIES 2

maxwellbarton
Novice

Now the chat automatically closed and gave me a message that it timed-out. Also sent a FB message per the help page's recommendation, and no response. The website is very slow and some pages never fully load. Tested in 4 browsers. Chrome, Edge, Firefox, Safari on desktop, Mac, iOS and Android. 

maxwellbarton
Novice

Update: Hours later I was connected with chat and got this solved in about 15 minutes. Everything is now working. Ported number came through almost immediately. I'm happy now