NO TEXT NO CALL NO SUPPORT

jessig6
Novice II

Literally, sat here for an HOUR behind my pc? and the website LOGGED me OUT. How am I supposed to get my service restored if you guys are logging me out before I can talk to you? 

1 REPLY 1

Doggy-mama
Intermediate II

According to one of the reps I’ve dealt with, if you’re inactive in a chat for 2 minutes it automatically logs you off.  What I’ve done in the past is keep track of time & just used a period, it resets the process.