Need Help Accessing Brother's Account/Phone

[dirosa90]

My brother recently passed away. Our family would like to gain access to his phone and eventually terminate his contract. The Visible chatbot was unable to assist, as a code was needed to access a human assistant that can only be generated by the on-network phone. Any advice on this issue would be greatly appreciated.

[VisiblyPresent · Accepted solution]

Unfortuantely, this is only a customer to customer forum and no Visible employees actively participate here.

You might want to try the X or Facebook contact options shown at:

https://www.visible.com/help/contact-us

If you have a Reddit account, they also offer some support over in the Visible subreddit:

https://www.reddit.com/r/Visible/ 

or compose a message to them at https://www.reddit.com/message/compose/?to=VisibleCareSupport

FWIW, Visible is a prepaid service so if you can somehow disable his payment method (creedit card etc) they'll cancel the account for non-payment.

[dirosa90]

Thanks so much, this was very helpful. 

[dirosa90]

Will try the Reddit option.