Need Help? Overview

[VisibleMgr]

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a “kudo” to anything that you found helpful. 

Our moderators will try to respond to posts that have been unanswered for more than 48 hours. If you need immediate assistance, please contact Care through chat or social media.

Some guidelines to get the most out of this forum:

• Use labels when you post. Select the label that best corresponds to your post. This helps other members find your post when they have a question.
• Mark another member’s response as a solution. Did someone answer your question? Let everyone know and click “Mark As Solution”. 
• Give Kudos to posts and responses that you find helpful. If you liked what another member shared, click “Give Kudos” to let them know.

[John_3_16]

Visible is awesome!🎉

[Mykaelous]

I am trying to port a number from MyFamilyMobile to Visible. I have entered the required information and even get a confirmation by MyFamilyMobile that they received the request, however I get an email saying the transfer failed and it shows the number it is trying to port is the Visible number and not the MyFamilyMobile number.

[mariomade]

Hello... I have a different problem but I'm interested in knowing how much time has passed before receiving the email from visible

I entered the wrong account number to transfer my old number and now I wait for them to tell me that it was not possible to migrate to repeat the step with the correct numbers. Thank you

[CurlyFoot]

I’m having problems transferring an active Visible eSim from an iPhone SE to an iPhone 14 Pro. They’re both running iOS 16. None of the options presented to me are working. Please help. 

[carlyrogers1983]

I want to purchase a new phone but it won't let me add it to my bag. There's an error message reading "You already have a device order in your account and cannot place another device order. Please contact our Care team for help." 

[carlyrogers1983]

It seems like most companies really like to take your money in exchange for products. Judging by my experience today, that is not the case with this company. I have been waiting to chat with an agent all day to find out how I can purchase a phone. 

[domG]

I purchased the visible+ plan this month and tried dialing numbers on the international list (Australia: mobile & landline, Sweden: mobile). I receive the following message:

Long distance or international dialing is not included with your service. To inquire about adding long distance or international dialing please reach out to visible customer care for assistance. Announcement 906.

I was able to get in contact with @VisibleMobile and have spoken to several agents over the past several days. I have done all the basic troubleshooting (reset network settings, factory reset, new esim, ect.) while on chat with them. I still cannot dial internationally.

I am using a BYOD iPhone SE (2020) 16.0.2 OS

Has anyone experienced this? Found a solution?

[marketerguy]

Were you able to solve this? I am experiencing the same problem on my Pixel 6 pro on VIsible+ attepting to call peru from US

[Loekie]

Visible had to change my esim because of issues and now I have no network at all. They told me it was solved and needed to restart my phone. It’s not solved, I have no network whatsoever and I’m in the waiting line for the chat, again, for over 2 hours. Anyone any tips??? Very close to switching providers, their customer service is the worst.

[zllibengood]

Try a different name in APN settings. Try VSBLINTERNET, or vzwinternet, or VZWINTERNET 

[Loekie]

Visible had to give me a new esim after some issues with my data. Now I have no network at all. They told me about three times that the issue was fixed, however it’s not. Now I’m in the waiting line for the chat for the fifth time, for over 2 hours already. Very close to switching providers, the customer service is the absolute worst. Anyone any tips on fixing network / esim issues? 

[logantrky]

Like many others on this forum, I am unable to receive incoming calls. 

[zllibengood]

I also cannot receive calls

[Joseycrews]

Hello! Yesterday afternoon, I spent hours and the customer chat que.  the system logged me out several times. For the reason and lagging network times, I’m leaving Visible. Quite possibly, I’ve spent 6-8 hours working through a solution. There’s not one in sight. I currently do not have access to a port out pin because both my iCloud and text are locked out. I lost my iPhone and can’t take steps to authenticate and validate my accounts. My iPhone was my only Apple device. Last night I finally broke through to the chat bot. And no resolution came about. The customer service team asked that I reach out to my email provider. It was very hard to contain my anger. I certainly want resolution soon. I’m taking measures to reach out to the FCC now about my port out pin issue. 

[domG]

If you use iCloud as your email provider the apple support link to get into your account is https://support.apple.com/en-us/HT204921 

Apple explains how to access your account if you can’t access a trusted device (your iPhone). You will need to login the web app on a computer or other phone https://www.icloud.com/

Hope you get a resolution soon. I know it’s frustrating when we expect things to work and they don’t. 😕 

[vicola1]

I need a return label to send my phone back within the 14 day timeframe.  Any suggestions?  Tell me about filing a claim with the FCC.

[Sumanth9872]

My Apple Watch cannot complete the cellular setup since your tech support has placed an addition number on my account. After 2 weeks, I still have no resolution on the problem. Countless hours spent on disconnected chats, false promises, and no scheduled callbacks sent to supervisors. This is the worst service provider I’ve ever had.  Switching to your service was a huge mistake.