Need to cancel subscription overseas

IvorySalt
Novice

This is driving me mad. I need to cancel my visible account since im never going to use it again(im not coming back to the US), but once i try to go to my account page, itll ask me for a 2-step verification that does not work overseas.

 

Turns out, since I’ve set the account to autopay, theyve been charging $25 two months and I havent even used it. What can I possibly do to cancel it? Someone please help.

2 REPLIES 2

GreenSub
Superuser
Superuser

Reach out to customer support. They should be able to temporarily turn off 2 factor.

rjniles
Superuser
Superuser

Turn off the bank draft or credit card used to pay the monthly bill.