Need to update the contact number in my account

Art_Vandelay
Novice

I signed up for a free trial of Visible and was assigned a temporary telephone number. I subsequently signed up for Visible service and ported in my permanent number from another carrier, which was successful, and doing so removed the temporary Visible number from my phone -- all of which is fine. The problem is that the temporary Visible number shows as the "number associated with [your] account" so when Visible tries to send me a confirmation code to log in to my account, it goes to that temp number on my account so I never receive the code!

How can I remove that temp # from my account and replace it with my permanent number that I ported in to Visible??

1 REPLY 1

There's no direct support from Visible here. You'll need to contact customer care:

https://www.visible.com/help/contact-us