I performed the visible network update this a.m. My Visible iPhone Uses an eSIM on the secondary line, and no physical Sim in the device. After completing the update, there was no option for Wi-Fi calling under settings cellular. After chatting with Visible, I was told to restore my phone however, the Wi-Fi calling option still is not available.
I am in an area with very poor Verizon cell service and do require Wi-Fi calling often. Has anyone else had issues with this update or the ability to use Wi-Fi calling?
Solved! Go to Solution.
I have a situation similar to that of the original poster: I currently have Verizon service, and coverage in my house is almost nonexistent. Wi-Fi calling is an improvement, but many times the calls still don't come through. It's bad enough that Verizon is considering providing a network extender to be placed inside my home.
Since Visible uses (and is owned by?) Verizon towers, I'm wondering if the Verizon network extender would provide coverage to my phone if I change to a Visible plan. Does anyone have any experience with this type of scenario?
Yes, resetting the network just losses all your network connections, and doesn't resolve the missing wifi.
I am still dealing with brain-dead support people that can't seem to grasp that there is NO wifi calling option anymore.
Let us know if the sim fixes yours please.
Unbelievable. There is an application that carriers use to program features into a sim. They can enable or disable a ton of options depending on what they want to offer. They just need to find a person with that capability and get it done. Maybe someone from Consumer Cellular can help them 🙂
I have a Motorola One 5G UW Ace that I purchased from Visible. It worked perfectly till I did the "service upgrade" a month ago. If I put the old Visible Sim in, it shows the WIFI calling option. I also tried an old Sim from a Straightalk phone that used the Verizon network, and it shows WIFI also. If I put the new Visible Sim into either of my old Samsung phones, there is no WIFI calling option. They also told me if they send a new Sim that I will have no service till it arrives, unbelievable. I use this phone for work every day and can't just be out of service till a sim arrives. Even more irritating is the fact that you went through this pain and it solved nothing. I have read elsewhere that Verizon disables WIFI calling on unlocked bring your own phones. At about the same time I lost WIFI calling, Motorola did a security update, but I don't think that is the problem, since the issue follows the sims. Oddly my wife has a TCL phone on the same service that shows the WIFI calling option, but when you try to turn it on it starts the process, then fails, saying it can't be completed at this time. I think this new Visible service just doesn't support it. My only option may be to switch carriers, but Verizon has the best service here. Maybe Talkatone. BTW what phone do you have, and did you get it from them? What a nightmare this has become.
We're reaching out regarding your Wi-Fi calls. We apologize for the inconvenience this may be causing and thanks for notifying us about it.
While we do not find any current outages or degradation in your location, there is an opportunity for us to improve our service/coverage.
We have marked this area of concern and will evaluate it to ensure your experience meets your expectation/is satisfactory.
Please be advised that signal strength may also reduce during times of high network usage in your area. Our team of engineers is aware and working diligently to improve stability.
We greatly appreciate your patience and understanding with us while we worked this out. If you need assistance regarding any other concern, tweet @VisibleCare, tap Help in the app, chat in through the website or send us a message on the Visible
Oddly enough it was Straightalk, which also uses Verizon towers. same coverage, just a little more expensive. I really liked Visible till they Upgraded their system. WIFI setup took 2 minutes. I absolutely need WIFI calling, so had no choice.
I hope you have better luck than I had. After countless hours on support chats, they just keep saying click on WIFI calling. Of course, there is no option for this, but they just keep saying to click on WIFI calling.
I am a telecom engineer. The echoing sometimes happens to all carriers. This is because it's half duplex. That's why if you both talk at the same time it cuts the other person out because it can only transmit and receive in one direction at a time. Land lines are full duplex hence better quality speech feature. I am going to wait it out because I don't want to change since the coverage is actually Verizon network not just using their towers.