Same exact thing happened to me yesterday when I tried to upgrade to their newer SIM as well. I got into a chat with support and they said something went wrong with activation and they'd email me when it was "fixed" 😕
Any luck? I'm also still stuck on 'SOS only'. 16 hours ago I chatted with support and they were extremely confident their solutions were going to work (they were changing settings on their end), but ultimately it did nothing. This was after I confirmed with them that this was due to the Verizon outage/maintenance from over a day ago. They finished with what they've been telling everyone, that it should only take 1-4 more hours, but obviously it hasn't - at least for me, unless you found a solution since then?
Update - My phone finally successfully updated. All I did was to turn off/on the phone every couple of hours, but it was about the fourth time or so that I removed the SIM card, reinstalled it, and turned off/on the phone that it finally found the Visible network. I wish you all the same luck I had.
Same issue; iphone 11 here; had visible for years; upgraded from 7 to 11 about 1.5 years ago with old sim card just fine in moments; have turned phone on and off a dozen times now but still nothing; do not "upgrade" to the "improved" network... it does not exist...
I ordered the new SIM cards and received them, but am afraid to install based on your post and everyone's replies. Have any of you had the issue resolved and your new SIM card is working on the upgrade?
•iOS Visible Mobile App on iPhone 11.
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•I have an electronic SIM card. so I don’t think removing my phones SIM card will work.