New Visible+ Service

[Derik_Rossin]

I recently switched to the Visible+ service, from the standard unlimited plan. The eSIM activation has taken over 2 hours now, with the screen "We're setting up your Visible service plan, this should take less than 5 minutes." I would've thought that the process would've been smooth because I am an existing customer with Visible. I have already messaged Visible via Twitter, as I've heard that can be the most effective way of reaching them...

Hopefully I can get a hold of someone to get this straightened out as soon as possible.

[Moxie · Accepted solution]

Thanks for the info. Can you provide and update too? 

[Derik_Rossin]

Service has been activated, thanks for the assistance.

[Jadedone]

Can’t activate 

[saintnsynner]

I have the same problem right now. What did you do to get it to work?

[Derik_Rossin]

I honestly just had to wait it out. It took roughly 4-5 hours. I did message VisibleCare on Twitter(and posted here) and shared the problem. I’m not sure if that’s what did it, but maybe it shed light on my personal issue.

[saintnsynner]

I have having the same issue and it's been hours of trying to get the phone to set up. May I know what did you do to get it to work?

[chew0822]

Im having the same issue. Its been 4 hours since my activation. What should i do

[chew0822]

im having the same issue, what should i do. Its been 4 hours since my activation and payment but whenever i open up visible, its still asking me to wait 5 min

[nrajeev]

Same issue here. 3 out of 4 phones worked fine, but one iphone is giving same problem. Trying for last 12 hours.