New member Visible plus promo issue

[Kareng]

Hello, 

I literally just switched to Visible yesterday (9/4/2025). The deal for Visible+ for only $29/mo is what made me want to switch from T-mobile to visible. However, I apparently had to enter the promo code before I activated the transfer. I get that I messed up on my part, but I don’t see what the difference is from entering the code beforehand than after. I am still a brand new member and I signed up with the intention of paying that promo price. 

[DeanKevin64]

If you contact customer service they will usually add the promo since you just joined. Usually they are accommodating to issues like this.