No Service. I have been bumped from chat multiple times. Promised an email... nothing!!!

[Russ]

I have been waiting for service for a day, I was told the process would be easy.  I understand to some extent, but how hard can it really be to get a sim running?  The thing that really is upsetting is that the only communications you have is chat and I cannot connect, it keeps bumping me off as I get close to the top of the list.

[Frutrated]

Hi, I am new too and had the same problems getting results. It was three days to port. After I fixed the issue by going directly to my old carrier, I got an email five hours afterwards telling me they fixed it! Unfortunately all you can do is keep trying. It took me many hours today to get anything done. Good Luck!