08-26-2021 10:54 AM
There is a tower I drive by frequently, that causes my service to cut out until it switches to another tower, or unless I disable the affected band (13).
TAC-ECI: 39801 - 39753474
eNB-LCID: 155287 - 2
NID: 74 - 1
AFAIK, this tower only has band 5 & 13.
Band 13 is the one that does not work, but it overpowers band 5, so it basically renders the tower useless on that side, which faces a nearby highway.
With 5 bars of signal, it won't even connect to a speed test server, or show "Visible" as the source connection.
When streaming music or on a phone call, the connection will drop.
Fortunately, I'm able to enable/disable specific bands on my phone, but disabling band 13 is not ideal, as that's Verizon's main coverage band.
08-27-2021 07:43 AM
Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.