No incoming calls

dfandrews44
Novice II

I'm a new customer and having serious buyers remorse.  I can not receive incoming calls at all. They go immediately to VM.  I waited on line for a chat with Stephanie for 45 minutes.  When she came on she said she would send me a link to click on to my phone.  I never got the link and I never heard from Stephanie again.  Three hours later I'm still on line with her but get no response.  Even though all calls go to voice mail I'm not getting the voice mail message.  Nothing.  

 

I want to cancel my service!!!

12 REPLIES 12

GreenSub
Intermediate II

Are you an Android user and which plan do you have, older $25, new $30, or new $45 plan?

SIM or eSIM?

GreenSub
Intermediate II

If you are also an Android user, have you looked at the APN settings? I have these notes (but am an iPhone user)

—————

APN name: Verizon 2
APN: vzwinternet
MMS port: 80
MMSC: http://mms.vtext.com/servlets/mms
MCC: 311
MNC: 480
Apn protocol: iPv4/iPv6
Apn roaming protocol: iPv4/iPv6
APN type: default,supl,mms

Leave all other fields blank, and save this configuration.

Restart the phone

I’m an iPhone user

GreenSub
Intermediate II

 

Have you called another phone with caller ID and verified the phone number being used by your phone?

  • My number comes up. 

GreenSub
Intermediate II

I’m at a loss. I’ll assume “Do Not Disturb” is not enabled and when someone leaves a voice mail you can retrieve it on your iPhone.

Good luck and let us know if they fix it.

DND is off and I never get the vm

GreenSub
Intermediate II

Have you done a *73 to stop call forwarding?

dfandrews44
Novice II

iPhone 11. $30

TheCellTower
Intermediate III

If you want to cancel your service you can port out your number 

TheCellTower
Intermediate III

Did you do basic troubleshooting steps? Restart phone, reset network settings,