No service after reactivating
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07-02-2021 09:57 AM
So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help.
I reached out to customer service and she walked me through the cycle of airplane mode and rebooting my phone. Then she just vanished. Again, please help.
1 REPLY 1
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07-02-2021 10:22 AM
- Check for any security updates or other iOS updates you may not have installed. Download them.
- Restart your phone again
- If you are connected to VPN, go ahead and disconnect that or any other security software
- If you're still having trouble, reach out to a Visible rep again. There may be something on the backend they can check and do.