No service with my old number and no way to contact Visible

Shame on Verizon and the bogus company called "Visible".  I tried for three (3) days to sign up. I stupidly paid $275.00 for a year of service, not knowing I would never get phone service with my old number and not knowing there is no way to contact Visible obtain a problem resolution with a real person.  

 

Unable to make any contact, I had no choice but to ask Citibank to dispute the charge and get me my refund.  The final report from Citibank is that Visible is unwilling to make a refund.  That's a major load of crap!

 

I somehow discovered that Visible  did, in fact, activate my account with their own phone number, which I still don't know to this day.  They even had the nerve to deactivate my account and still have kept my $275.00.  I have no idea how I learned about the bogus number and the deactivation.  

 

I'm 81 years old and hate the way these companies take advantage of old people who don't understand how to do stuff on the Internet without the option of talking to a real person for help.

 

I can't even find an address for this company calling themself Visible.  They have even protected themselves from "bad press" and complaints on the Internet by hiding who and where they actually are.

3 REPLIES 3

DeanKevin64
Ace II

In order to have been charged you had to have activated Visible through the app on the phone. Visible can not activate a number for you. You were assigned a temporary number upon activation, this is standard operating procedure, which you then will port your number from your previous carrier to Visible. Just opening an account with Visible would not have charged you at all, again that happens when you actually activate your phone through the app.

 

The way to contact Visible and get a live agent is by going to www.visible.com and clicking on the help tab, look in the bottom righthand corner of the page you will see a small blue box, click on that, that will open a chat box with Visible. You will have to go through a bunch of questions with the chatbot, if at some point you get a dialog box to type into type agent into the box. Other ways to contact that are much easier are to message them on one of their social media platforms, Facebook, Instagram, X(Twitter) or on their support page on Reddit. I have had good luck contacting them through Facebook and on Reddit.

 

This link will get you to the page where you can message them on Reddit but you have to have an account on Reddit to message them and receive the messages back. https://www.reddit.com/message/compose/?to=VisibleCareSupport

 

Do a Google search for Visible Communications, they are in Colorado. I tried to paste the information but for some reason this forum thinks a bunch of number is a bad word.

 

Visible isn't for everyone. The reason Visible can offer such good data plans is because they operate without brick and mortar stores and having to pay for an 800 number system for customer service. I have been a customer since July 2021 and I certainly don't think it is a scam.

 

Your options it either contacting customer service and finish your port in since you already activated service through the app or just walk away and be out the money you invested. 

 

I never once received any kind of message that I had successfully activated Visible.  I never received any kind of notice of my "new" number.  I didn't even know I had been assigned a number for several weeks when my credit card dispute was denied.  

 

To take my advance payment of one year, which I only paid because at the time I trusted Verizon, is a scam.  When the service failed to work for me, at worst, I would be entitled to eleven (11) months of refund.  Any reputable company would make that consession.  To say that I "invested" that money and am "out the money"  is an insult.

 

I struggled with signing up for more than two days and when the system appeared to have failed me, I spent several more hours trying to find out how to contact Visible.  I never saw any kind of warning notice that your web site and the signing up process is not for people in their 80's who don't understand all this technology.  I further don't appreciate being insulted by a young teckie who thinks the world revolves around his intelligence of all this technology with no care for us old farts who just have all that money to throw away because of your lack of respect for your elders.  

 

Please refund the unused balance of my account service at your earliest convenience.

 

Thank you.

DeanKevin64
Ace II

From my experience when I signed up for an account I was not charged until I activated my phone on the app with the new number, I was then charged for payment for a months service. I don't recall receiving any kind of notification that my activation went through, I had service within a minute of activating. 

 

That was not an insult, but a fact that you are out that money, it states so in the terms and conditions of the annual plan there is no refunds. Visible is a prepaid service and whether you opt for the month or the year you are committed to that length of time. Most people try it either on the 15 day free trial(base plan is the trial) or opt for a month or either plan before jumping on a full year. 

 

Last thing, I am not a Visible employee, I am only a customer! This is a peer to peer, or a customer to customer based, forum. I can in no way refund you your money, if I had that power I certainly would, I would even give myself free service for that matter. Only option you have is to contact customer service and try to get your service working.

 

I am by no means tech savvy, or as you put " a techie" at age 60, but I do know how to read the fine print. I can't stop you from thinking that I insulted you or disrespected you in any way, all I have done is stated the facts about what I know when I signed up. You can certainly believe that Visible is a scam that is out to get your money. If it is a scam I have been contributing to this scam for 3 1/2 years and will keep on as long as I am above ground.

 

Good luck! Have a Happy New Year!