Not able to update

csan6718
Novice

I am trying to update and get the google 6a phone however every time I try, I get the message "You already have a device order in your account and cannot place another device order. Please contact our Care team for help.". I am receiving messages I need to update just about daily but am not able too.

1 REPLY 1

Anonymous
Not applicable

I had the same issue end of last year and couldn't add a phone to my cart. You need to contact customer service and they will fix the issue.