We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues.
update from Visible March 2, 2023
Hi there. Our service has been restored. If you’re still experiencing any issues, please try power cycling your device. Still not working? Reach out to us via chat at http://visible.com.
Any updates. I wasn’t able to do my two-step authentication at work yesterday and can’t do it this morning. I know no one at Visible seems to care and customer service is nonexistent, but a general update would be the least you can do.
The lack of communication from Visible is extremely disappointing. I know they could email all of us. Heck, even include an 'opt out of this topic' link for those who don't want the email updates. But at least the rest of us would have some official contact from them at all! Ironically, I updated my Visible app on my phone yesterday and turned on the biometrics setting. Boom - nearly instant email from Visible confirming that I turned this on. Nice... now how about telling me when SMS will start working again and/or what we customers need to do for it to start working again??? If there is a reliable solution, then go ahead and perform it for everyone without forcing us into hours long chat sessions. Definitely looking into competitors now. 😞
This does not work. JUST GIVE AN UPDATE!!!!!!!!!!!!
Better yet - fix it!!!!!!
I can’t do 2-step authentication and can’t access what I need to do my work for the second day now. I’m late on 2 work tasks because of this. The very least Visible can do is give an update. Customer service is worthless.
To anyone who is interested, Boost Mobile offers a similar plan to what Visible is currently offering. That's where I'm going just as soon as I can receive a text verification code from Visible to get a port out pin.
This is what they instructed me to do this morning:
1. Turn off and on your phone
2. Send TRANSACT to 67777
3. Turn on the airplane mode for about 3 minutes and turn it off
4. Wait 5 minutes and texts will be working
Didn't work for me, but worth a try
Woke up early to get on chat. Waited for about 35 mins, then was connected with an agent. Politely stated that I had tried all of the fixes...removed SIM card, factory reset, etc. After a few back and forths, she initiated a fix on her end that solved the problem. But no indication of what caused this massive outage.
I have powered down and up multiple times. I can send texts from SMS to MMS, but still do not receive any texts. I hope this is not an issue that will be reoccurring with Visible. I recently switched and am wondering why. My husband's phone, which is also on Visible is working fine. I checked all my settings multiple times.
You needed to re-provision my SIM to solve it and that's what most others seem to be experiencing based upon forums external to this one. Honestly I am glad you are finally acknowledging this but a more proactive notice would have been nice as I use my phone for critical family and work communications.
Yes, re-provisioning the SIM is what seems to get the texting issue to work again, but Visible has to be the ones to do it. It starts to work immediately once that is done. Also, don't expect for any past texts to come through since it's been down. Those texts are "lost" out there.
DS-VisibleMgr, please update on outage status. I MUST get into my account to activate international calling and am unable to get access via app or on-line due to 2FA and failure to receive verification code sent by text. Can't get chat support since I can't get in. HELP!!!!
turn off data roaming off
text TRANSACT to 67777 to resubscribe to texting
It is outrageous that Visible would bread everyone's service, provide no communication when they have our email addresses, and leave users to spend hours on chat
That doesn't work and you know it. Read the complaints! Two step authentication won't work and everyone needs it in their daily life. Tell us what's going on so we know if we need to get another service provider or wait. You better not make us pay for this month.
what a joke; the support app has a timeout while you wait for customer support. sat in the queue for over 45minutes and then it just exits you. Even worse that you have to do it from a friends accounts that works since you have to authenticate via text (which is not working).