We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues.
update from Visible March 2, 2023
Hi there. Our service has been restored. If you’re still experiencing any issues, please try power cycling your device. Still not working? Reach out to us via chat at http://visible.com.
Same here. Can't receive texts from android phones since last night. Customer support didn't help and dropped the chat after waiting in que for almost 2 hours! It's impacting my job and this is unacceptable! been with Visible for 1 month and I will be switching carriers asap.
Exact same issue with mine and friends phones, cant not receive texts from android. Started on Monday. This is not an issue with your phone, There is something going on with their backend network. Have noticed that it is not impacting phones that are on the standard plan, the $35 “Premium Network Experience” phones are working. Guess premium means your phone will actually work.
I don't know that that's the solution as my girlfriend and I are both grandfathered into the party pay plan and we pay $25 a month each I'm receiving texts just fine but she's not, we both have Android phones it makes no sense we're in the same area and everything
I think this outage is not just with Visible, and I believe it is largely due to the increasing effects of solar storms with a weakening magnetic shield around our planet (and other solar system planets). There have been 3x the amount of normal electrical fires, power outages, and telecom glitches across work and personal avenues over the past week. Check yootube for solar flare / CME / telecom & grid impact to understand. These things have already knocked out satellites and space missions in the past several years and this issue is ongoing / worsening every year. (Due to the weakening magnetic shield which lets in more solar radiation energy every year.) When media discusses "EMP" or "hackers" or "aliens" this is partly why.
I dont' even care about the money at this point. I am just now afraid that I will lose my number in the port process as I am seeing issues with failed ports too. I want to remind everyone that verizon just bought visible and they are ultimately to blame. I will not be switching to verizon when I leave.