Paid full price for a new iPhone and i was sent a pre owned phone

[shanaemy]

Hello, Community Manger

How can the community get help ? your chat options do not help the customers with resolving monetary issues, who can the community call or email to get help? Real help and assistance

[shanaemy]

Hello, Community manager

i paid full price for a new iPhone on your website and i was sent a pre owned phone. i have tried to resolve this with your online chat, they can not help with this problem, can you tell me who can? i would like what i paid for or my account credited the difference