Phone Swap Promo

RAE092670
Novice

I sent in my old phone as a swap for the Midnight when I started my service. I was billed $100 for the Midnight this week. The old phone I sent in was eligible for the promotion so I don't understand why I was billed for the Midnight.

3 REPLIES 3

upstate-SC
Intermediate III

Have you sent your mobile in working condition with in the stipulated time?

Yes. It was sent in within the two weeks of activation and it worked just fine. I can't reach anyone in chat. I sat in queue for over half an hour the 4 times I've tried. I disputed the charge with the bank. I'm out of options at this point as there's no way to speak to anyone and there's no way to email anyone. 

RAE092670
Novice

Yes. It was to be sent within the two weeks of activating the new phone.