01-16-2022 08:37 AM
I have a 2-year-old ZTE Blade 10 Prime. It works fine if phone USB-C is connected to computer USB-A but is not recognized by the computer if plugged into the computer USB-C port. Is this normal? I tried reloading drivers but with no luck. I tried several good quality USB-C to USB-C cables with no luck. Those same cables work fine with an external hard drive to the computer.
01-17-2022 05:30 PM - edited 01-17-2022 05:31 PM
Hey @SUSFU, I don't quite understand, but this seems to be a laptop issue. If your laptop has an AMD APU, then the USB C port will not work. If it has a Intel CPU, then it will. This is because thunderbolt is only for Intel chips and not for AMD chips.
Hopefully I have answered your question/concern. If I have, please give me a kudo. (I am not an Employee, and this is a copy & paste msg from the LTT forums)
01-18-2022 07:23 AM
You could be onto something, it is an Asus laptop with an AMD processor. You lose me on the thunderbolt stuff though. I thought thunderbolt was an iPhone thing and my phone is Android.
01-18-2022 09:13 AM
Sometimes it is just the cable. I know I try plugging my phone in the car. One cable, no issues, another cable, no connection recognized. I would try a different cable.
01-19-2022 11:45 AM
I've tried several cables with the same problem. Those same cables link my external drive to the computer with no problems.
01-19-2022 10:42 AM
Yes, Intel PCs have support for thunderbolt since it's a Intel feature. This is a link to Intel's website about thunderbolt
01-19-2022 11:47 AM
I don't see anything in the ZTE Blade 10 Prime specifications about thunderbolt. I don't think thunderbolt has anything to do with it but I do see where AMD has a history of USB problems.