12-31-2022 12:33 PM - last edited on 12-31-2022 03:23 PM by kh_jenn
I am trying to set up my phone to switch service from Verizon to Visible by Verizon. When entering my account number, it says I have the wrong account number. I was on the phone with Verizon for over two hours earlier and they said all the information I entered was correct.
Any assistance would be appreciated, or I will just leave Verizon altogether.
01-06-2023 04:13 PM
Do not enter any of the numbers after the dash. That’s what worked for me.
04-28-2023 04:08 PM
Hi Harris were you using a Verizon prepaid? I am using one and Visible could never recognize my account number...