Phone will not accept account number

[jbrooker]

I am trying to set up my phone to switch service from Verizon to Visible by Verizon. When entering my account number, it says I have the wrong account number. I was on the phone with Verizon for over two hours earlier and they said all the information I entered was correct. 

Any assistance would be appreciated, or I will just leave Verizon altogether.

Thank you, 

Jerry 

[EWHarris]

Do not enter any of the numbers after the dash. That’s what worked for me.

[peterson123]

Hi Harris were you using a Verizon prepaid? I am using one and Visible could never recognize my account number...