Physical Sim - SOS only

[Suki_44]

I bought a physical SIM from Visible online and when I activated it, I am seeing SOS in the top right hand corner of my iPhone. 
I can receive some messages and emails but cannot make calls. 
I checked to see if my phone is compatible with an eSIM but it says it is not. Can someone please help? 

[DeanKevin64]

Did you restart your phone after activating? Not sure what else to recommend other than getting a hold of Visible customer service as this is a peer to peer forum and support does not visit these pages. The link below explains how to contact Visible.

https://www.visible.com/help/contact-us