Pixel 3 Watch Setup Issues

[Pixel3WatchUser]

I upgraded to the top tier plan today and have attempted to setup my watch. I failed, I believe because I was already paired with Google Fi. The sim would not make phone calls per instructions, and was labeled Google, not Visible. 

Now I show the watch as paired inside Visible. But after fully resetting my watch sim, I can do no pairing in my (Google Pixel) Watch app. I've have an option to connect to Visible Wireless like before. But it won't advance to let me sign in like before. I get the message "An error occured  / Failed to initiate setup with carrier."

If there was customer service I would ask them to delete my watch from my account. It is showing, but not linked. 

My next step if I don't get assistance is to wait a day and then a week and try again. If that doesn't work, then it will be to port out of visible. And try to sign up and port back in.  

Thank you for any help! 


I'm regretting not waiting to up my plan until bugs could be worked out, if this is indeed not something I caused. 

[Pixel3WatchUser]

I found customer service and the case has been elevated. I will update here once I have resolution. 

[Pixel3WatchUser · Accepted solution]

After being elevated, the new rep fixed the issue and said the devices should be working after reset. This in fact did not work. But now I was able to download the ESIM. It took longer to download this time, gave me a success message. Everything regarding the mobile network was clearly labeled Visible, both on phone and watch. I put my phone in airplane mode and successfully made a test call from the watch. Issue resolved 🙂

[maxrpm]

Hi, how were you able to reach a service Rep? I have the Pixel watch but Visible instructions to pair the watch to my SS Flip5 don't work because it doesn't see the Visible network. I'm happy for you that is was resolved! It gives me hope 🙂

[Pixel3WatchUser]

@maxrpm You can reach them at https://www.facebook.com/visiblemobile. Chat them, and they create a secure chat to help resolve your issue. There are other options you can Google, but this is their preferred communication method.  

[maxrpm]

Thank you for the contact lead (a non social media guy). Seeing your next post has me backing away from the whole idea until I start seeing positive posts on how well it works!

[Pixel3WatchUser]

I'm a non social media guy too. Their non social channel will refer you to the social channel to upload screenshots if needed. Convoluted. I still have some pages with contact me elsewhere pinned status, because of my businesses. So, that saved me here. 

I'd recommend you wait a good three months, as I should have. Live and learn. 

[maxrpm]

UPDATE: Well I had the same courteous, helpful customer service experience you may have had only to find out my memory was the problem🙃. My watch was not V2 so not compatible with Visible. But I managed a good $ purchase of a new V2 and the connection to Visible was pretty flawless!! It's been a long journey since buying V1 and trying Google Fi to have this experience, but very happy with this final arrival of having the equivalent of a smartphone on my wrist! I hope you are able to work it out for yourself ... good luck!!

[Pixel3WatchUser]

Thanks. I've gotten nowhere. Glad yours worked out. I might wait a few months. Ha. 

[Pixel3WatchUser]

I already flagged a solution here, but this has been a nightmare. The watch worked as a companion line for a few days then stopped working. They got it working again, but turned off my main line in doing so. Now they've turned back on my main line, and the watch isn't working. I've had to follow up with them every day for quite some time and no resolution. The reps are nice enough, but this is taking too much to get going and I'm back at step 1 not working. At least I've got my phone back. 

[Pixel3WatchUser]

Lost me phone service again with their last "workaroud." It's supposed to be being elevated the the "superior" team. Nice reps I've worked with, but this is frustrating. 

[phoneman2021]

hatted in with CS?  Note if my answer helps you please mark it as a solution.