S22 SIM ISSUES

[VisibleUser02]

I’m at my wit's end. I’m now day six without any service. I have a Samsung Galaxy s22 and the SIM1 says the carrier is Visible, but there is no number attached to it. The number shows as unknown. I’ve worked with support several times over the course of six days, but nothing has resolved the issue. Visible has even sent me a second SIM card, and I’ve gone as far as resetting my phone, but nothing has worked. Does anyone have any suggestions? How do I get my service back?

[jjk47]

No tech genius myself, but my son had a similar problem which was solved by the AI bot in Chat (offered redownload of the eSIM, and this worked to restore service).  

[ProStarPlayer]

Did you ever get this solved? I have a S22 Ultra and I'm having the no service issue with both physical and eSIM. Been talking for hours to different reps, no luck, and even had reps flat out disconnect on me because they didn't want to help me with my problem. Someone sent it up to a higher department, said I would get an update within an hour, several hours ago. After looking at some forums online, kinda losing hope on if they'll even help me. Definitely getting stressed out over this, since this is the worst possible time to lose my phone service.

[Helpdownload]

Yep I am having the same problem going on 12 days no phone and I just want my original phone number returned back to Verizon and no help.   Verizon said we had a failed migration and visible needs to reach out to the NCS and no answer on if they are doing what Verizon was advising us. 

[Helpdownload]

Yep similar we are on day 12 and no luck getting visible to activate on my iPhone 15 pro. Did you ever get the problem resolved

[tiffanyhill876]

I'm on day 43 with very minimal service. If I'm home I can use wifi calling. I have talked with customer service too many times to count. They have had me download several eSIMs and sent me 2 different physical SIMs and I have factory reset my phone twice. I've had 2 different case #s through CS and I'm gonna have to call again because they have now sent me an email that says since they can't contact me they are closing the last case as well. 

Of course you can't contact me because my service sucks. When I started this service I brought my own phone (Galaxy s22 Ultra) and paid for the whole year. So in the middle of trying to not get hateful with them they told me that I couldn't get a refund so now I'm stuck with a service that doesn't work and they don't seem to care to fix it. Everytime I contact them they start by acting like it is my phone or something I did. Well no it's not my phone or anything I did, it worked just fine for several months then bang. I work for Door Dash and I have to have my phone or I can't work. So I haven't been able to work in over a month. But do they care.... NO.