Hey everyone, I had a hard time swapping esim to the new IPhone 14 Pro Max. It took HOURS and multiple attempts chatting with someone to get it done. Unfortunately, now that it’s done I am unable to send or receive SMS texts. This is a big issue as banks, security and others require a code be sent via sms to verify you. I’m stuck trying to chat with support once again but I’m getting really frustrated. I feel like visible really dropped the ball and we’re not properly prepared for the iPhone 14 and esim. Is anyone else having issues with SMS texts? I’m curious if it’s just for people who upgraded or if it’s widespread. Thank you in advance!
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Same issue after an iPhone 12pro to a 14pro eSIM transfer. Since Friday no incoming SMS. I have a tech ticket open with them, with zero communication from Visible. During the weekend, after three times contacting the support through the chat, still no resolution. We already created numerous new eSIMs, and downloaded them, but nothing. If they can not find a solution is 24 hours I have to port out my number to the USMobile. Sadly, SMS is still required for the banks, credit card companies, 2FA backup verifications, etc.
So, we were told that some SMS messages for 2FA will never come through now because the company on the other end knows we switched phone providers and it is a security measure. We will have to go to these sites, unsign up our phone number and then re-sign up with the same phone number.
We have never had to do this before when switching providers. We went from an iPhone 7 to an iPhone 14. This is what we were told after our SMS issue was escalated. We are able to get SMS texts from some places, but not others.
So, we were told that some SMS messages for 2FA will never come through now because the company on the other end knows we switched phone providers and it is a security measure on their part. We will have to go to these sites, unsign up our phone number and then re-sign up with the same phone number.
We have never had to do this before when switching providers. We went from an iPhone 7 to an iPhone 14 and ported our number. This is what we were told after our SMS issue was escalated. We are able to get SMS texts from some places, but not others.
Go to settings > general > about and see if you have carriers listed. I had T-Mobile as the primary carrier and Visible as the secondary carrier.
SMS text messages did not work for me, but iMessage did work.
I had to back up my phone, Reset back to factory settings, insert Visible sim card, and everything worked including SMS messages.
I changed service from my iphone 11 to iPhone 14 pro yesterday morning and realized on the way to work I had no incoming SMS. After 11 hours on chat yesterday we reset my esim 4 times, completely lost all service for several hours, and finally ended the day where I began...service with no incoming SMS. As OP mentioned so many apps I use for daily life require texts to verify identity and I also drive for GrubHub and it requires me to have SMS working to interact with the customers. I am scheduled all weekend and if I don't get it working by Friday I will have to drop all my blocks, losing my second income. Each support specialist says they'll work their magic and be the one to solve my problem and in the end I have spent another 3 hours of my life to be back where I started. As a tech support problem solver in my day job and generally just a "doer" it kills me that there is NOTHING I can do on my end to help fix this and have no idea what they are trying on their end to fix it.
OK, texting works for me now. I had to backup my iPhone, and then erase it back to factory. Then inserted the SIM card back in. I had 2 carriers in my settings, T-Mobile and Visible. T-Mobile was the primary. Now my settings just list Visible.
I had trouble a few times with this but after updating to the latest app version and then deleting my esim completely and restarting then redownloading the esim via the app has fixed the issue and I immediately got all my
sms to work. It’s a bit intimidating but after I did that I’ve experienced no issues for a few weeks now.
I can chime in here with my experience. So I just activated service on 3/19/23 by porting my old number on my existing iPhone 11. I also wasn't getting text messages. Could only send them, like everyone else. In addition, I noticed my brother was getting and replying messages from me on my work number, which is also an iphone connected to my Apple ID like my personal iPhone 11. More on this in a minute.
Today, 3/20/23, I worked with a chat agent who had me delete the original eSIM, redownload it and also remove the physical SIM card from my previous carrier. After doing all this and restarting my phone, still wasn't getting messages. Could only send.
This afternoon I deleted the eSIM, redownloaded it and ran the setup. Once the configuration completed, the chat rep told me to go to Settings, Messages, and tap Send & Receive. She asked me if my Visible phone number was selected to send and receive messages. Sure enough, it wasn't. But my work number was, hence why my brother could respond to my work number for messages. Once I selected my Visible number to send and receive, I could receive messages. This is definitely not intuitive and should be much more seamless. I suspect this is what is tripping people up, at least for iPhones. I would upload a picture of the Messages setting, but the image tool here sucks. I can't figure out how to upload from my PC.
So check your Messages app, send and receive, that may be the culprit. And YMMV with your Visible chat rep. Some definitely know more than others. The one who helped me was Martina and she was pretty sharp.