TLDR: Switch to a physical SIM card
Hi Everyone,
I’ve seen some discussions about issues connecting multiple devices, mainly for iPhone users. Even though it says you can connect multiple devices, I haven’t been able to get more than one connected at a time. I reached out to support, but it didn’t help. I’m generally happy with the service, so this has just been a minor inconvenience for me.
I started using an eSIM for convenience, but I’ve always preferred having a physical SIM card in case I want to switch phones or do a factory reset. While eSIMs are easy, nothing beats simply swapping a physical card. So, I decided to go back and request a physical SIM card.
Here’s how you can do it (to save you some hassle with support):
- Open a chat window with support.
- You’ll see some generic options—choose any of them.
- When you can type a message, say, “I want a physical SIM card.”
- The chatbot probably won’t understand (no surprise there).
- Next, type: “I want to speak with a representative.”
- You’ll be connected with an agent who will understand you want a physical SIM.
- If they ask why, just say you prefer a physical SIM.
- They’ll ask for your mailing address. Make sure to provide it exactly as it’s on file (I mistakenly said “Unit” instead of “Apt” once, and that caused an issue).
- They’ll send you the SIM via UPS (2-day air) with signature required. If you’re not home, you can waive the signature by signing the back of the sticky note they leave.
- To activate the SIM, insert it into your phone. It will say it’s activating, which takes a few minutes.
- After that, go to the app. From the home screen, scroll to the bottom and click the button to activate. Follow the instructions, which will include deleting the eSIM profile.
- After restarting your phone, you’ll get a message saying the service is activated, and that’s it!
- One last thing: don’t forget to turn iMessage back on in settings, as it gets turned off during the SIM activation.
Hope this post helps!
Stay blessed and Am' Israel Chai!
