SOS only after upgrade

[chen948]

I tried to upgrade my service, it stuck in the loop. Now it says SOS only and when I tried to log in to my visible account, it requires 2 step verification. But I can't receive any text on my phone,  I tried turning off bluetooth, turning on airplane mode, upgrading my phone to the latest OS, none of it help. 

[RyanBlakeIT]

@chen948 - I am hopeful you were able to reach out to Visible Support for assistance.  They would be able to disable the MFA, if needed, and assist you with getting your phone operational.

[wolf_team_racin]

same issue. contacted customer serivice and they can't fix it either. Even when I try to redownload the esim it just gets stuck and says download failed. Gonna probally switch to cricket or something if it isn't fixed by tommorw. Been 5 days now 

[wolf_team_racin]

same issue. contacted customer serivice and they can't fix it either. Even when I try to redownload the esim it just gets stuck and says download failed. Gonna probally switch to cricket or something if it isn't fixed by tommorw. Been 5 days now. Visible worked perfect till they forced this ""upgrade"" down everyones throat