10-24-2024 12:11 PM
We have two identical phones (except my wife's is on a different carrier). She was easily able to turn on Wi-Fi Calling. Not an option on my phone...
I chatted with Visible for almost an hour and lots of different things tried. Still no-joy! The last recommendation was for me to call Samsung and have them troubleshoot my phone. Well...I don't see that as a viable option! LOL
No matter what she did on her end and all the different things I tried...I still do NOT have (under Call Settings) the option to enable Wi-Fi Calling.
What other options has the Community tried for this problem? Thanks!
10-24-2024 12:34 PM - edited 10-24-2024 12:35 PM
Do you have your emergency address added to the phone? I don't think you can turn on the option if you don't have your address added in there. Go to settings, connections, tap on wi-fi calling and tap on emergency address and make sure you have yours listed.
If this doesn't help than I am not sure what else to recommend.
10-24-2024 02:35 PM
Thanks for the reply. Nowhere is there an option to add an emergency address. The Wi-Fi Calling option is not there either. Again...it is plain as day on my wife's identical phone...but NOT on mine. Thanks again!