Samsung S20 FE 5G won't connect to 5G

[dgs331]

I just purchased a Samsung S20 FE 5G but I can only get4G LTE.  It won't connect to 5G.  I've updated the phone software.  

[Jonathan]

Did you have a phone previously that was also 5G and got 5G service? I'm trying to eliminate different things, and want to confirm your area gets 5G service.

[dgs331]

I went from a Fg to 5G phone. Do I need a new sim card?

[dgs331]

Yes, we have good 5G service here.

[dgs331 · Accepted solution]

I just chatted with Visible and I do need a new sim.  Problem solved.  Thanks

[Jonathan]

Sounds good. That was the next suggestion once you confirmed 5G coverage. Glad it worked out! 

[ARD]

Hi,

How did you manage to chat with visible? I tried the chat but all it keeps asking if it's my problem has been fix while avoiding my issue. I've got a Samsung S20+ 5G but no 5G reception

[dgs331]

I have the new 5G card installed but have never been able to get 5G service.  I am traveling through New Mexico, Colorado and Nebraska and have never seen 5G on the phone.  Support is no help at all.