โ04-29-2023 04:31 PM
I just purchased a Samsung S20 FE 5G but I can only get4G LTE. It won't connect to 5G. I've updated the phone software.
Solved! Go to Solution.
โ04-29-2023 04:56 PM
I just chatted with Visible and I do need a new sim. Problem solved. Thanks
โ04-29-2023 04:47 PM
Did you have a phone previously that was also 5G and got 5G service? I'm trying to eliminate different things, and want to confirm your area gets 5G service.
โ04-29-2023 04:55 PM
I went from a Fg to 5G phone. Do I need a new sim card?
โ04-29-2023 04:55 PM
Yes, we have good 5G service here.
โ04-29-2023 04:56 PM
I just chatted with Visible and I do need a new sim. Problem solved. Thanks
โ04-29-2023 05:00 PM
โ07-25-2023 12:05 PM
Hi,
How did you manage to chat with visible? I tried the chat but all it keeps asking if it's my problem has been fix while avoiding my issue. I've got a Samsung S20+ 5G but no 5G reception
โ06-10-2023 06:43 AM
I have the new 5G card installed but have never been able to get 5G service. I am traveling through New Mexico, Colorado and Nebraska and have never seen 5G on the phone. Support is no help at all.