Samsung Watch not Activating

[usmazad]

So, i have the pro + plan. that is supposed to come with a free watch service to connect to phone .I have a fold 7 unlocked using it with visible and 2 watches a Samsung ultra and a classic 8. I tried to activate a mobile plan on both watches and received the same error on both. turn on Number share . 

i reset both watched and repaired them and got the same error. so, I decided to try the support chat. we'll let me tell you how I wasted 2 hours of my time to get the outcome of of your watches are active with another carrier. I was like no wat I never had them active with anyone before. the agent was like then you must have had the watches used or refurbished and someone prior to you did. I was like not those watches are brand new never been active with any carrier before. then this Gloria agent rep told me to find the warranty info of the watch to confirm they are brand new. anyways long story short she said the issue is they are BYOD, and they can't troubleshoot them. I'm like WOW what do you mean. I know visible is cheap service and prepaid and all that but that isn't the response I was expecting 

@Visible #samsungfold7 #samsungultrawatch #classic8

[wook23752]

I just activated my galaxy watch ultra with visible. My solution is if you have more than one SIM activated, try to take the other one off and try it again. I had the same number share issue but after I took off physical SIM and just run by E-SIM (visible) and it led me to the log in pop up on the wearable app.

[Avoidinyew]

I have the same issue with a Galaxy Watch Ultra giving me the turn on number share message and have yet to find a solution. As you previously mentioned, Visible care is beyond useless and an utter waste of time. Also, I have only the one e-sim on my phone so whatever the other got was talking about will not work for me.

[Avoidinyew]

I was able to resolve my problem myself by the following method: 

1. Temporarily transferred my Esim and added my Google account to my daughter's phone. 

2. Transferred my watch to her phone and then was able to add my mobile plan to the watch through the Wearable app.

3. Transferred my watch back to my original phone and removed my Google account and Esim from her phone.

After doing this my watch has retained it's mobile network connection and now shows as being associated with my plan. I did need to contact Visible support to assist in getting my Esim back to my original phone but everything appears to be working properly now.

I know this seems excessive but this is the only option I've been able to work out. Resetting my phone may have worked but I didn't want the hassle of having to reinstall all my apps and recover accounts - not to mention risking losing any valuable data.

[Avoidinyew]

One further note - I noticed my Wearables app wasn't correctly syncing after transferring back so I cleared cache on the app and uninstalled. After reinstalling I attempted to re-pair my watch and was promoted to reset. This is fine but choose not to reset mobile network settings before the reset. I set the device up as new rather than recovering to avoid any conflicts after the re-pair. Everything send to be functioning properly now.

[DulacLancelot]

Hi.  This does not seem excessive at all, especially if the other option is you simply don't have an activated watch.  I have tried a couple different phones, at the behest of customer service, to no avail.  My belief is that your success is not a product of the process of switching, but a product of your daughter's phone model/software version/carrier/etc. being a magic combination that is magically compatible.  May you share whatever phone spec details you are comfortable sharing?