03-08-2021 10:46 PM - last edited on 09-27-2021 03:52 PM by VisibleMgr
When I don't pick up, my voicemail should answer. But it is not my outgoing message, it is Skype: "Welcome to Skype. Sorry we don't recognize the phone number you're calling from. For security reasons you will need to complete a two-step verification...."
There is no reasonable way for someone to leave me a message. It has totally screwed up my phone service.
Someone is working on my issue, highest priority. Seems no one else has this problem.....
Solved! Go to Solution.
03-10-2021 05:13 PM
03-09-2021 04:50 PM
By looking at your issue, I would suggest you to disable call forwarding if you have enabled call forwarding. This might help.
03-09-2021 05:30 PM
@bpositive Wish it were so, or even possible. I don't have the ability to forward all of my calls. Maybe it's just my service, but the voicemail menu for my Visible is very stark:
1 - Rewind 2 - Pause 3 - Forward
4 - Slow 5 - Date/Time 6 - Fast
7 - Delete 8 - Reply 9 - Save
* - Cancel # - Skip
4 Personal Options
2 Administrative Options
1 General -- 1 password 6 autoplay 8 prompt level
4 Message Review Options --
1 order 2 envelope on/off 3 change envelope
1 Change Personal Greeting
2 Extended Absence -- Record message
3 Change Recorded Name
03-10-2021 05:13 PM
Dial *73 to disable call forward
03-11-2021 10:31 AM
@partypay -- Yes that did the trick. How was forwarding activated and how is it implemented? This screw-up happened spontaneously. Can someone guide a 'novice' to all the * (star) codes for this service?
03-11-2021 10:29 AM
Dial *71 and number to enable the call forwarding. Or you can go to call settings and enable/disable call forwarding.
03-11-2021 11:04 AM
@bpositive -- OK got it. It's that last sentence that whizzes by me. "Call Settings" is specific to a phone not the Visible service -- correct?
03-11-2021 11:08 AM
@KRS03 That's true. If you are using iPhone, you can go to setting>phone>call forwarding.
From here you can enable/disable call forwarding.
03-11-2021 11:20 AM
@bpositive -- Right. If only. My Moto g7 Android isn't so easy to navigate. I don't see these types of options when looking into the phone app, nor the settings. Figures.
03-11-2021 02:41 PM
Swipe up on the Home screen to view your apps, then tap Phone. Tap the Menu icon with three dots. Tap Settings > Calls > Call Forwarding.
03-11-2021 04:47 PM
@bpositive -- Maybe on a 'quality' Android phone.
:Settings > Calls > Call settings: Auto-retry, Voice privacy, Wi-Fi Calling, Auto answer on headset.