Dont worry, even if you get thru to the Chat, they are extremely unhelpful and will just tell you to wait for their technicians to resolve the issue. I am currently being told that as I type this message. Was told to wait 3-5 hours and maybe it will be fixed by then, keep in mind, I have had this issue for over 24 hours now.
I did an upgrade yesterday. Received an error message. I chatted with an agent who did something on the backend and was able to complete the activation this morning. However, I was disconnected from the Chat twice last night after waiting forever! Since the activation this morning, I am STILL unable to receive the text message codes that I need to log into other accounts. I am on Chat waiting now and extremely frustrated and angry!
We have 4 phones thru Visible. 2 iPhones and 2 pixels 6 pro, the iPhone seems to communicate with each other intermittingly but communication between pixel and iPhones are a no-go. The pixels initially weren't working at all but after chatting with a useless rep they can receive texts but not send them. Were in Southwestern Ohio.
Used live chat in Visble member site and after 70-minute wait time the agent "made some changes to my profile" and after a reboot SMS texts are working again. In live chat you have to enter "representative" twice to get past the bot and land in the queue for a live agent.