Stuck on SOS

Nephter
Novice

Ive gone through the full troubleshooting with an agent. got to authentication and it asks for an SMS code. I cant get SMS codes due to my SOS status. Ive tried recieving via Wifi-calling, but when i change the status in my phone's settings, It redirects me to the visible website and asks for authentication.

1 REPLY 1

RyanBlakeIT
Superuser
Superuser

Hi @Nephter - The only way to get this resolved would be to contact Visible Customer Care.  They will have to disable the multi-factor authentication temporarily so you can access without getting the SMS.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.